Can’t complete setup to web services asking for custom printer password

[Likes2run]

I’m trying to sign up for instant ink and my free trial that expires within first week of owning this printer 🙄 but I can’t get it to connect the info page that prints out gives me a web address that doesn’t work there’s no code or email like there should be and when I try to advance on the setup app it tells me a custom password has been created for my printer and I must enter it, problem is I never setup a password for the printer I tried my wifi and hp passwords those don’t work. I’m not sure what to do but pretty annoyed I can’t get my free trial of instant ink or even set up the service for that matter. 

[Kumar0307]

@Likes2run, Welcome to the HP Support Community!

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Deskjet 3700 printers do not have an ePrint button. Retrieve your printer claim code by pressing the Information button  to print a page titled “Printer Information Page". This page shows the status of the wireless network connection. See the following instructions, depending on the status of the wireless network connection:

• The printer is already connected to a wireless network:

  1. Press the Web Services button  and the Information button  at the same time to print instructions.

  2. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

• The printer is not connected to a wireless network:

  1. Press and hold the Wireless button  for 3 seconds to print the Wireless Quick Start Guide.

  2. Follow instructions in the guide to connect the printer to your wireless network.
  3. Press the Web Services button  and the Information button  at the same time to print instructions. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

If the "Congratulations" page has only an ePrint address (no printer claim code), the printer was previously claimed to another HP Smart account (formerly HP Connected). Print the printer information sheet by pressing the Information button , and then locate the printer IP address on the printed page. Enter the printer IP address in a web browser and navigate to the "Web Services" section of the web page. Remove and then re-enable web services. A page titled “Congratulations” prints with your printer claim code.

Hope this helps! Keep me posted. 

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