Can't configure my HP LaserJet Pro M15w Printer

[Jon918]

I'm struggling to get my printer working again.  For some reason, it stopped working and now neither my computer nor phone can find it. I've tried many different ways using HP website instructions, but can't get it to work!  Can anyone help?

[Raj_05]

Hi @Jon918,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can assist you with troubleshooting your HP LaserJet Pro M15w printer connectivity issues. Here's a step-by-step guide to help you get it working again.

Check Power and Connections:

• Make sure your printer is powered on and properly connected to a power source.
• Verify that the printer is securely connected to your computer or network router via USB cable or Wi-Fi.

Restart Your Printer:

• Turn off your printer, wait for about 30 seconds, and then turn it back on. This can sometimes resolve temporary connectivity issues.

Check Wi-Fi Connection:

• If you're using Wi-Fi, ensure that your printer is connected to the same Wi-Fi network as your computer or phone.
• Access your printer's control panel or settings menu to view and confirm its Wi-Fi connection status.

Restart Your Router:

• Sometimes, network issues can prevent your devices from recognizing the printer. Try restarting your Wi-Fi router or modem to see if that resolves the problem.

Update Printer Firmware:

• Visit the HP support website and search for your printer model.
• Download and install any available firmware updates for your printer. Firmware updates can often resolve connectivity issues and improve overall performance.

Reinstall Printer Drivers:

• If you're using a computer, uninstall the printer drivers and software, and then reinstall them.
• Visit the HP support website to download the latest drivers and software for your printer model.

Reset Network Settings:

• On the printer's control panel, navigate to the network settings menu.
• Look for an option to reset network settings or restore factory defaults.
• Perform a network reset and then reconnect your printer to your Wi-Fi network.

Check Firewall and Security Software:

• Sometimes, firewall or security software settings can block your printer from communicating with your devices. Temporarily disable any firewall or security software on your computer and try reconnecting to the printer.

By following these steps, you should be able to troubleshoot and resolve the connectivity issues with your HP LaserJet Pro M15w printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support