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‎08-19-2016 04:36 AM - edited ‎08-19-2016 04:40 AM

HP Recommended
Product: hp deskjet 3520
Operating System: Microsoft Windows 7 (64-bit)

I changed broadband supplier yesterday, and got a new router - my printer wont connect wirelessly now. I have tried restoring defaults, still no solution. Can anyone help please?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2016 05:34 AM

HP Recommended

Hi,

 

Is there any error while printer connects to new router? and have you tried using HP Print and Scan Dr utility from above link?

 

Please provide more info like router brand and model.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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9 REPLIES 9

‎08-19-2016 04:41 AM

HP Recommended

Hi,

 

Download and run HP Printer Install Wizard from link below to troubleshoot the issue.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎08-19-2016 04:50 AM

HP Recommended

Thanks for the link - I will try it shortly. One other thing..when I restored defaults, I lost the IP address on the printer display (after pressing the wifi icon on the panel). Will the link help wth this? Thanks again

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‎08-19-2016 04:54 AM

HP Recommended

Hi DevRao, I tried the link - no good unfortunately 😞

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‎08-19-2016 05:25 AM

HP Recommended

Hi,

 

On the Printer Front Panel go to settings > Network Settings and check if printer is still connected to old router.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎08-19-2016 05:30 AM

HP Recommended

Hi again,  it just tells me that it is not connected - no IP address shown

Was this reply helpful? Yes No

‎08-19-2016 05:34 AM

HP Recommended

Hi,

 

Is there any error while printer connects to new router? and have you tried using HP Print and Scan Dr utility from above link?

 

Please provide more info like router brand and model.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎08-19-2016 05:49 AM

HP Recommended

I just don't have any IP address on my printer. The Blue wireless light is flashing continuously. The link just asked me to connect usb - as it couldn't see my printer. I did what I was asked to do - but still no solution 😞

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‎08-19-2016 05:59 AM

HP Recommended

Whoopee! Just tried the link again - and it worked! Many many thanks. 🙂

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‎08-19-2016 06:07 AM

HP Recommended

Hi,

 

Iam very glad to know that the issue has been resolved 🙂

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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