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‎01-01-2026 10:59 PM

HP Recommended

I can't set up my printer because it's not able to connect to 5G network. What do I do? The printer is worthless to me. I have had it a month , haven't printed the first picture.

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2 REPLIES 2

‎01-01-2026 11:04 PM

HP Recommended


1. Check the settings of your router. Many newer routers allow you to restrict device connections to 2.4Ghz, which will stop the device from trying to communicate on the incompatible 5Ghz band.
2. If your router does not offer restrictions, the other method to limit the printer to only connecting to the 2.4Ghz channel is to configure the 2.4Ghz channel of the router to a unique SSID. (often the default from factory has both 5Ghz and 2.4Ghz using the same SSID). Then only configure the printer to connect to the SSID associated with the 2.4Ghz channel. As the steps are different depending on vendor it is impossible to layout all the steps for every product here. The supplier of your wireless should be able to assist.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-02-2026 05:27 AM

HP Recommended

Check your wifi router frequency. If your wifi network is 5GHz and your printer only supports 2.4GHz, then you need the change the Wifi settings, or you may need to change your Wifi router.  I will suggest you check first your Wifi router compatibility with your Printer

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