Can't connect to new Wi-FI network. Asks for username and password.

[A_28]

I have a new Wifi and I followed the instructions on the Wireless Printer Setup but a prompt asks for username and password. This also applies when I tried changing USB to Wireless connection, it asks for a password. I tried typing 12345678 or admin but it doesn't work. 

[Kumar0307 · Accepted solution]

@A_28, Welcome to the HP Support Community!

Let us try resetting the printer to its factory settings that will reset these credentials.

While applying power, press WI-FI Direct + Color Copy icon on the printer's control panel.

Retry the wireless setup.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[A_28]

This still pops up. I don't remember adding a password to my printer.

[Kumar0307]

@A_28

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

Keep me posted for any other assistance.

[A_28]

Thanks! I just ignored/cancelled the pop-up but I can already print using Wi-Fi.