Can't copy or scan

[Mike2450]

My printer first went from OK to printing blank sheets. I put new toner in and got messages that the printhead was missing or damaged. I took the printhead out and cleaned it. Since then I received alignment unsuccessful messages but was able to print a document from my desktop although not very dark clear. But I can't copy from a document under the glass nor can I scan. I tried to fax 2 pages to my insurance company but don't yet know if it was received. I reloaded the original CD Rom to reinstall the driver(s) and that resulted in success but the copying and scanning is still NG.

[Jay_G24]

Hi @Mike2450,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet

Try making a copy with the scanner lid up and check if the scanner bar is moving or if it's lighting up

You may also refer to - Resolving Copy Problems

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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