Can't delete Neverstop 1001nw printer

[proshill1]

My Neverstop 1001nw had worked fine, but then kept dropping connection to the wifi network and now shows the following "Driver is unavailable" message in the Printer settings tab of Windows 11.  I am trying to delete the printer and re-install it but I cannot click on anything (see photo) to uninstall or change the printer settings.

[Irfan_06]

Hi @proshill1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with removing the printer from your PC/Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

- Is the printer still connected to your PC as it will allow you to remove it when it is connected.

Take care and have a great day ahead!

Irwin6

HP Support

[Irfan_06 · Accepted solution]

Hi @proshill1,

Thank you for sharing the above information.

Kindly refer to the below steps to remove the drivers and let me know if that resolves the issue.

Uninstall HP printer software, and then remove the printer from your Devices list.

How to Uninstall HP Printer Software in Windows 10

Disconnect the printer from the computer or network.

In Windows, search for and open Add or remove programs.

In the list of installed programs, click your HP printer name, and then click Uninstall. If your printer name does not display, select HP Smart, and then click Uninstall.

If a User Account Control message displays, click Yes.

Follow the instructions to complete the software removal, and then restart the computer.

NOTE:

If the uninstall fails, use the Program Install and Uninstall troubleshooter (in English), and then try uninstalling again.

In Windows, search for and open Control Panel.

Click Devices and Printers.

For each printer icon that represents the name of your HP printer, right-click the icon, and then click Remove Device or Uninstall device.

NOTE:

If no printer icons display, the printer has already been removed.

The printer software and driver is uninstalled.

Other related HP software might remain on the system. If you do not want a particular software title, uninstall it from Add or remove programs.

Refer to this link for more information related to the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support