Can't download HP app for mac

[MikeSkids]

I've just bought an HP Envy and installed the HP app which worked fine. Unfortunately, I accidentally deleted it and I'm trying to download it again. On the mac store, which HP sends me to, it won't download as I think the one there is for mobi and ipad.

I can't now print in colour. Help please.

[Irfan_06]

Hi @MikeSkids,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with installing HP smart app on your Laptop.

Kindly refer to the steps on this link install the HP smart app and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[MikeSkids]

Hi Irwin, No, that didn't work. I've followed that link before to the app shop, and it doesn't allow me to download the file. There is a button that says 'open', but when I click it, I get a message saying the app can't be opened. My Mac is only one year old, so I know it is compatible as it worked with the smart app when I first set up the printer, which I followed the HP link to get.

I'm getting a bit desperate because I have some important colour pictures to print. Is there no way to download the Smart app directly from HP?

Mike

[Irfan_06]

Hi @MikeSkids,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[MikeSkids · Accepted solution]

Irwin and customer service were great and solved my problem.