Can't download driver for Envy 6055 , related to Windows 11 upgrade?

[globilly1]

I can connect for scanning. When I try to print, it says problem connecting but it is connected for my laptop to know it's there. Tried reloading Windows 11 since I recently switched to it from 10. I tried to download the HP smart total drive package and it won't take.  Any tips out there? Thanks in advance. Trying to finish taxes. Grrrrr!

[Betty0610]

@globilly1

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[3dbmcg]

Thanks so much for the response. I'm embarassed but it turned out that I was logged in on my wife's account and once I switched over it was fine. Thanks again!