Can't finish set up. Keep getting door open error [codes 69556 and 74899]

[woodrow25]

Using HPSmart to install new 5101 Smart Tank.  The heads are installed correctly but the set up stops at alignment step.  I keep getting a message that the printer door is open, but it's not. Any suggestions on how to finish set up would be greatly appreciated.

[Hawks_Eye]

Hi @woodrow25 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're encountering a frustrating issue during the setup of your HP Smart Tank 5101. The "printer door is open" message could be caused by a sensor misalignment or software glitch. 

Here are some steps to help you resolve this and complete the alignment process:

1. Check the Printer Door and Sensors

• Ensure the Door is Fully Closed:
  • Open and close the printer door firmly to ensure it’s properly latched.
  • Check for any obstructions, such as packaging materials or debris, that might prevent the door from closing completely.
• Inspect the Door Sensor:
  • The sensor that detects whether the door is closed might be misaligned or dirty. Use a soft, lint-free cloth to gently clean the sensor area.

2. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.
• Retry the alignment process through the HP Smart app.

3. Perform a Hard Reset

• Disconnect the power cord while the printer is on.
• Wait for 30 seconds, then reconnect the power cord and turn the printer back on.
• This can reset the printer and clear temporary errors.

4. Update Firmware

• Ensure your printer has the latest firmware installed:
  • Open the HP Smart app and select your printer.
  • Go to Printer Settings > Advanced Settings > Firmware Update.
  • Follow the prompts to update the firmware.

5. Align the Printer Manually

• If the alignment process fails through the app, try aligning the printer manually:
  • Load plain white paper into the input tray.
  • Access the printer’s control panel and navigate to Setup > Tools > Align Printer.
  • Follow the on-screen instructions to complete the alignment.

6. Check Ink Levels and Printheads

• Ensure all ink tanks are filled to the recommended levels.
• Verify that the printheads are installed correctly and securely. Remove and reinsert them if necessary.

 

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Regards, 

Hawks_Eye