Can't get HP Envy 5012 to STOP PRINTING DUPLEX

[TreasureBaySuz]

I set up a new HP Envy 5012 printer/copier/scanner. I want it to print single-sided only. I'm on a Mac / Catalina OS.

It automatically prints only on BOTH sides of the paper, no matter what I do. I have literally spent hours trying all the tips on this page and other pages to get it to default to single-sided printing. None of the tips are relevant.

I print from many different programs, and almost none of them offer me the "Layout" options that the tips suggest (I'm on a Mac). I simply cannot print one page at a time in perpetuity. Please help!

[TEJ1602]

@TreasureBaySuz, Welcome to HP Support Community!

When you set up a duplex printing job, the settings might carry over to the next print job. Additionally, some HP printers come with a duplex printing set as the default. To change back to one-sided printing, turn off the duplex setting in the Print window.

To preserve duplex or one-sided settings for future print jobs, complete the print job with the desired settings, click the Presets menu, select Save Current Settings as Preset, and then give the preset a name such as One-Sided Documents.

Also, if the issue persists follow the steps below-

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

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