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Locked

‎12-28-2018 10:54 AM

HP Recommended
Product: Lenovo All in One
Operating System: Microsoft Windows 10 (64-bit)

When the driver software is clicked on, the extraction works fine but nothing else happens.  Does not matter if in administrator mode.  Tried downloading and executing the software multiple times but driver will not load.  Printer is discoverable over the network.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-28-2018 11:47 AM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Double click HpSetup.exe and the installation will launch.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎12-28-2018 11:47 AM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Double click HpSetup.exe and the installation will launch.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-30-2018 11:25 AM

HP Recommended

thanks!  that worked....(PS the install package on Windows 7 works without the need to do this)

Was this reply helpful? Yes No
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