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- Can't install Deskjet gt 5810 all in one printer on macOS Mo...

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11-12-2021 11:51 AM
Hello,
I am not able to setup my desk jet 5810 printer on macOS Monterey 12.0.1. HP easy Start doesn't find drivers for the same. HP Smart doesn't recognize the Printer.
When manually installed as a printer, both the softwares still don't recognize the printer.
In addition to the said problems i have been facing, the data goes through to the printer, but it doesn't print, just the power light blinks.
Hope you'll be helpful in resolving this issue.
Regards
VJP85
11-15-2021 03:12 AM - edited 11-17-2021 06:47 PM
Hi @VJP85,
I'd like to help!
I understand you are unable to print from Mac OS 12.
Try the below suggestions-
Reset the product
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Try updating mac and printer firmware
To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware
To update Mac, try these steps - How to update the software on your Mac
Uninstall HP Easy Start
- Click on Spotlight icon and type HP Uninstaller or by opening HP Easy Start.
- Click on Continue to uninstall the software.
- When prompted for Password, type in your system password
- You can also uninstall by opening HP Easy Start.
Download HP Easy Start and install the printer.
- Download HP Easy Start and follow the on-screen to complete the installation.
You may also try and update HP Smart from the app store.
You may also add the AirPrint printer to the Mac printer queue
Add the Air Print printer to the Mac printer queue
Confirm you are using Air Print by adding the printer in System Preferences.
- Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
- Check if your printer name displays in the Printers list, and then do one of the following steps.
- If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
- If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
- Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
- Open a document or photo, click File, and then click Print.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
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