Can't install ENVY6022 - HP Smart recognises old printer but no this one.

[Fortuneswell]

HP 6022 is not recognised by HP Smart - which shows old printer. Tried to uninstall this but Win 10 won't allow.

[Kumar0307]

@Fortuneswell, Welcome to the HP Support Community!

Check the connectivity between the printer and the PC

• Make sure the printer and the PC are connected to the same wireless network.
• Either a 2.4GHz network or a 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Now, try the HP Smart app. You may refer to this document to know how to use the app to print from your Win PC.

If the issue persists, proceed to the next step.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Hope this helps! Keep me posted. 

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