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‎08-17-2021 11:50 AM

HP Recommended
Product: HP DeskJet Ink advantage 2374
Operating System: macOS 11.0 Big Sur

Hi all:

 

I just purchased an HP DeskJet Ink advantage 2374 and tried to install it in my MacOS Big Sur (11.4) computer but I'm not succeeding. I've already followed all the recommendations I've found here, but still can make it work. Any tips?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2021 06:51 PM

HP Recommended

Hi @CrisFer,

Please make sure you are carefully going through my steps, as you should not access HP Smart in the process...

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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6 REPLIES 6

‎08-18-2021 12:12 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/MAC10_14_15_11...

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-18-2021 03:37 PM

HP Recommended

Hi Shlomi:

 

I've already done that several times with no success. Is there any other option or do I have to return the printer?

 

Greetings

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‎08-18-2021 05:59 PM

HP Recommended

Hi @CrisFer,

Please clarify your intention, it was tried with no success but what was the exact behavior or error?

 

During which step it fails? what behavior or failure is shown? please clarify with some more details to get some better understanding of any possible cause.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-18-2021 06:07 PM

HP Recommended

I followed all the steps you mentioned before. When I'm in HP Smart, the software doesn't detect the printer. I select "USB" as the form of connection and it starts "thinking" and then shows a pop-up that says that there is no printer connected. I click on "Show me how", follow those steps too and repeat all the process unsuccessfully. I've already checked in System Information/USB/USB2 and the printer IS connected, but it appears that the software doesn't know that. I've also erased all the HP software before doing the whole process. I also updated the software and it printed a report about that, but besides that, I'm unable to make it work. I've also tried installing it directly from the computer adding a printer, selecting the HP software and it appears to be installed correctly but I'm unable to make it work. 

Was this reply helpful? Yes No

‎08-18-2021 06:51 PM

HP Recommended

Hi @CrisFer,

Please make sure you are carefully going through my steps, as you should not access HP Smart in the process...

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-19-2021 12:16 AM

HP Recommended

I finally did it! After several hours trying, thanks to your help, I was finally able to make my printer work. 

 

Thanks so much!

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