Can't install HP smart app on laptop

[smsteg]

I am installing my new printer but can't install the HP Smart App.  I did all the troubleshooting and still cannot install to finish the setup of my printer.  It mentions an alternative method but don't tell you what it is.  

I have Windows 11.  Can someone tell me why?  or what is the alternative method?

[Dragon-Fur]

@smsteg 

Welcome to the HP Community --

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@smsteg wrote:

I am installing my new printer but can't install the HP Smart App.  I did all the troubleshooting and still cannot install to finish the setup of my printer.  It mentions an alternative method but don't tell you what it is.  

I have Windows 11.  Can someone tell me why?  or what is the alternative method?

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Want to skip all the reading and examples?

Scroll down to section "HP App / HP Smart - Windows - Application"

-- Start --

This is another of those situations where including extra details can help.

The "alternative method" is perhaps mention of installing the full driver printer software.

If available, the full driver provides support for print and scan functions, including those needed to print from other software (Word / Office software, Adobe Reader, Photo Editing and Print software).

Find the full driver (as available) in your printer's product home page

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

Category Software & Drivers

Change / Submit Operating System / version for Windows / Windows 11

-- Continuing --

The answer reflects the amount of detail provided in the question.

Query -- Duck-Duck AI

"hp new printer but can't install the HP Smart App"

-- AI - Short Answer --

Ensure your computer meets the HP Smart app system requirements and check for any Windows updates. If issues persist, try resetting the Microsoft Store cache or reinstalling the app from the HP website.

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The AI answer is not at all bad as far as it goes.

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-- What else? --

Most full network -- or WiFi Direct -- connected HP printers support the HP Smart application in Windows 11.

The Printer Model might make a difference -- worth checking whether your printer model supports the application.  Chances are good that it does...

There are general rules about installing the HP Smart application -- installation rules for applications from the store are tied to the Microsoft Store

  For example,

Windows 10 – Windows 11

 Fix problems with apps from Microsoft Store

-- True --

If you cannot download / install the HP Smart application, you cannot use the app to set up your printer.

-- Next --

If you manage to install the HP Smart application from the  Microsoft Store

Then

Next Steps / Preparation

Includes

• Check that your printer is on the network or connected to Wi-Direct (no-router direct Wireless).  What?  HP Smart is not suited to a USB connection between printer and computer.
• Check that your File System settings are ready -- Check / Adjust Network Discovery and File Sharing.
• Check that your Bluetooth is switch on so the HP Smart app can send a burst signal to the printer to locate it.

Windows_Network-and-Sharing_Discovery_4

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Printer - Network Connection

Consider these steps that make it easier for the application to find and connect to (add) your printer.

• Refer to your printer's user guide -- it is an excellent resource to help make sure the printer is connected to your network.  Printer Home page > Category Setup & User Guides
• Assign your printer a static / manual IP address.
• Change the connection type (on your computer) to TCP/IP

Example – EWS Setup – IPv4

EWS > HP Document / How-to (Basic format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Section Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Notes

• It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.
• If you assign a manual / static address on the printer, update your router to reflect the assigned IP address.

EWS_9025_Network_IPv4_Configuration_7

OR

Example – Alternate EWS format (Select newer printers and select Laser Printers)

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

OR

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Notes

• It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.
• If needful and if supported, set the Band Frequency to the frequency you want the printer to use.
• If you assign a manual / static address on the printer, update your router to reflect the assigned IP address.

EWS_9135_Network_Wi-Fi_IP_Config_IPv4_4

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HP App / HP Smart - Windows - Application -

Details / How-to / FAQ / NOTES

HP Smart / HP App is an application that supports print and scan for PDF and Photos / Images.   In an HP+ enabled printer or one of a select non-HP+ printers, premium scan features are added to the application.

The HP Smart application is available in the Microsoft Store

Search the site for "HP Smart"

Not your store?

Scroll to the bottom of the page and Select the Language / Location

AND / OR

For HP Smart / HP App

Go to

123.hp.com - Printer setup from the HP® Official site

OR

   Open the Product Homepage for your printer >  Product Home - Printers

Next,

Open Category Software & Drivers

Section Install HP Smart / HP App (as listed / available) to complete setup and support

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask for help or use the Homepage method to download and install the HP Smart / HP App application.

Instructions...

>>> How to Use >>>    HP printer setup (HP App) 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES

• If you are running High Contrast or “Dark Mode” and the app will not open at all, try switching to None (for contrast) or “Light” for mode. 
• After the application opens, set up the printer –
• Later, if you wish to do so, try setting the mode back to your preferred setting.

References - Windows 11

Settings > Accessibility > Contrast Themes >> Switch to None

Settings > Personalization > Colors > Choose your mode = Light

Next,

The Small Print

NOTE >> Some settings are the same for HP Smart and its eventual replacement application HP App.  Settings might serve the same purpose and might be located in different places within the HP App.

• Read the Terms of Use document to understand the conditions of using HP Smart / HP App products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read HP printer setup (HP App) >> Read FAQ - including - What are the requirements to set up a printer using the HP App?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth (on your computer) at least for the initial HP Smart / HP App setup: Enable Bluetooth on your computer or mobile device so that HP Smart / HP App can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart / HP App requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP Smart / HP App, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Ensure that Network and Sharing are enabled. 
  • Example Settings > Network & internet > Advanced Network Settings > Advanced sharing settings
  • Private Network > Network discovery = ON
  • Checked “Set up network connected devices automatically”
  • File and printer sharing = ON
• Where possible, HP Smart / HP App might benefit having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).

• Document includes the HP Smart / HP App application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.

Help Here:  Unable to download and install the HP app

and

Check / Update >> Every device (computer(s) and / or mobile) where HP Smart / HP App is installed should be running the latest version of the application available for that device platform (Operating System / Version).

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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