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HP Recommended
Microsoft Windows 7 (64-bit)

I have connected my HP Envy 5030 to my wired network by connecting a USB-A to B (printer cable) between the printer and my pc, which has an ethernet cable run to a router. I am able to print from pc to printer, but when I scan it doesn't work. My printer does show my pc name, so I am sure it is connected. I don't need/want a wireless connection. When I try to download the drivers through HP Easy Start it gives me a connection error that wishes me to check if my router is working etc. Yes, my pc is connected to a router. It wishes me to try again (which never works) or go the hp site to download the driver. However, that site gives me the same file that sets up the Easy Start programme which AGAIN results in the error message, making it a circle. I'm stuck now, what must I do to download the drivers when my printer is already connected to my pc which in turn is connected to the internet through an ethernet cable?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@PCTDR 

Hello,

Please use the HP ENVY 5000 series All-in-One Printer Full Drivers and Software to install the printer.

The HP link below, can help you.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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1 REPLY 1
HP Recommended

@PCTDR 

Hello,

Please use the HP ENVY 5000 series All-in-One Printer Full Drivers and Software to install the printer.

The HP link below, can help you.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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