Can't install drivers for Scanjet "DriverPackageUninstall returned error 5"

[Petebank]

I have tried everything I can think of to install the drivers for my ScanJet 3000 s3 on my new computer.  Downloaded it from HP and got the error message: 

"Call to DriverPackageUninstall returned error 5 for package "C;\Windows\System32\driverstore\filerepository\hpwia_sj3000_u.inf_amd64_2f69aabec63417a6\hpwia_sj3000_u.inf": A caller of DriverPackageInstall must be a member of the Administrators group to install a driver package."

The problem is that I am the only person using this computer, so I am the administrator.  I double checked on that.  I also created a second "administrator" account and logged in using that one to see if the install would go through.  Same error.  I also tried, instead of downloading the entire driver package, to just download the actual basic drivers.  Same error.  Please help!!

[ShlomiL]

Symptoms

When you try installing or uninstalling the HP Basic Device Software for your printer, a form of the following error returns:

Solution

Note: if you have an HP Computer, follow the steps within the HP PC Solution section and do not follow any further steps within this section

• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes
• processing:
  

  takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
  icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
  for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpwia*") do rd /s /q "%~G"
  takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

  Note: This provides your user full permissions to the File Repository system folder and deletes all HP's folders from within the system folder
  Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly.
  
  
• From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
• Download and install the latest HP Basic Device Software for your printer as necessary:
  https://support.hp.com/us-en/drivers/printers

HP PC Solution

• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes processing:
  

  takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
  icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
  takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

   Note: This provides your user full permissions to the File Repository system folder
  Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly.
• From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer and evaluate the error message, then close the Uninstall dialog.

• Right-click the Start button and select Run, then paste the following path and press OK:
  

  %windir%\System32\DriverStore\FileRepository

• Locate and delete only the HP Folder listed in the error message.
  Example: following below error message, delete the hpwia_pw477dw.inf_amd64_efa093991b821954 folder as an example:
  
• From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
• Download and install the latest HP Basic Device Software for your printer as necessary:
  https://support.hp.com/us-en/drivers/printers

[Petebank]

I tried the steps under what to do if you have a HP PC.  When I tried to uninstall the specific file I got another error (potentially saying something similar) which is I need admin permission to delete a file except I AM THE ADMIN!  There aren't any other profiles on my computer. 

[ShlomiL]

Did you tool the first commands first, were you able to succeed the first commands or do you get any error during the process?

I refer to the first part of the steps:

• From the search bar type CMD, right-click on Command Prompt, and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes processing:
  

  takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
  icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
  takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

[Petebank]

I did complete that first step.  If I recall correctly, I think it scanned through a number of files and then gave me a new command prompt. 

[ShlomiL]

Please make sure you run it on an Administrator dialog, I would even suggest to give it another try.

If the same persists, please include a screenshot of the results, if the commands may return any error, so it will be easier to understand what may cause it.

Shlomi

[Petebank · Accepted solution]

I DID IT!!!!  It required one additional step.  When the system told me only an administrator could delete that file I went into the properties of the file and changed the security to "EVERYONE."  I am going to try and enclose 10 screenshots of what I did from start to finish in case it's helpful for anyone.  Running Command Prompt As AdministratorAfter I hit enterAfter I cut and pasted the lines from your assistThen I tried to remove the driversThis is the error message when I tried to remove the driversThis is the error message saying I didn't have permission to delete the fileThis is an example of changing the settings for the folder (different folder than the one I actually changed since it ended up deleted per my request)I selected "YES" to change the settings, then it allowed me to delete the file, the installation went perfectly.