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‎05-09-2019 03:12 PM

HP Recommended
Product: HP 4650
Operating System: Microsoft Windows 10 (64-bit)

I couldn't print in color. HP said the problem was my drivers, directed me to delete all HP software and download new drivers. The installation failed and the error message said it could be due to a problem with the driver package. I don't know where to go from here. I still can't print in color and now I have no drivers. I appreciate your help but please be warned that I am not very tech savvy.

5 REPLIES 5

‎05-13-2019 08:45 AM

HP Recommended

hi @Nancy84 , 

 

Thanks for your mesage. Sorry to hear your experience. Just to ensure you have the right link to download the software / drivers needed, click below:

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930...

 

Please make sure to follow the installation instructions for a successful download and installation. Let me know if this worked. Thanks. 

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it. If my answer was helpful please click the "Thumbs Up" to say "Thank You". Although I am an HP employee, I am speaking for myself and not for HP.

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‎05-14-2019 03:37 PM

HP Recommended

Hi Wayne,

Thanks for getting back to me,  I got the same results as before. Error 2753.

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‎05-16-2019 03:27 AM

HP Recommended

hi @Nancy84 , You're welcome. From the ERROR msg looks like its an issue with your Operating System. Try updating your operating system using windows update to see if this fixes the issue. 

 

Thanks. 

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it. If my answer was helpful please click the "Thumbs Up" to say "Thank You". Although I am an HP employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎05-16-2019 10:23 AM

HP Recommended
@Waynetheshane wrote:

hi @Nancy84 , You're welcome. From the ERROR msg looks like its an issue with your Operating System. Try updating your operating system using windows update to see if this fixes the issue. 

 

Thanks. 

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it. If my answer was helpful please click the "Thumbs Up" to say "Thank You". Although I am an HP employee, I am speaking for myself and not for HP.



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‎05-16-2019 10:27 AM

HP Recommended

Everything was updated with Window Up Date 3,28.

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