-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Can't install my printer wirelessly
Create an account on the HP Community to personalize your profile and ask a question
01-16-2020 09:11 AM - edited 01-16-2020 09:17 AM
I am trying to install my old printer in my new PC. When installing the printer software, in the connect the printer part, I always get the error "Unsuccessful Network Installation" when connecting wirelessly. I've tried several things listed in this forum, including https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Unsuccessful-Network-Installation/m-p/609... but no luck.
I also tried installing via USB (which was successful) then trying to convert to wireless, but still get the same error.
Please help! I am desperate. I need the "scan to computer" function of my printer and I read that I can only enable that through the full software.
PS. I successfully installed the printer in my wife's PC wirelessly without any problems.
Solved! Go to Solution.
Accepted Solutions
01-20-2020 04:10 PM
I recommend you create a new user account on the computer and then install the printer and check.
Follow the steps in the below article to create a new user account.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
01-18-2020 09:40 AM
I have gone through your Post and I understand your concerns
Have you already tried uninstalling the printer driver from root level and download the full feature software?
If the issue persists try setting up the printer using the HP Smart App. You can refer to this Link: https://support.hp.com/in-en/document/c04675142
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
01-18-2020 11:21 PM - edited 01-18-2020 11:22 PM
Hi! Thank you for the reply! For your first question, Yes, unless I am missing something when you say "root level." Please elaborate.
I am using the HP Smart App right now BUT it doesn't support "scan to computer." Everytime I need to scan something, I need to go back to my computer to press the button. It used to be far simpler - get all my documents that need scanning, put each document in the scanner, and select "scan to [pc name]" on the printer itself, and repeat n times. When I walk back to my PC, eveything is there already.
Now, I need to go to the scanner, place my document, go back to the PC, press scan, go back to the scanner, replace the document, go back to the pc, press scan, etc. It's very inconvenient - especially since my scanner is outside my room, several meters away.
01-19-2020 09:41 AM
Hi @derfalli
Please try these steps - HP Printers - 'Unsuccessful Network Installation' Error (Windows)
Asmita
I am an HP Employee
01-20-2020 04:10 PM
I recommend you create a new user account on the computer and then install the printer and check.
Follow the steps in the below article to create a new user account.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
Didn't find what you were looking for? Ask the community