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Locked

‎09-15-2022 11:25 AM

HP Recommended
Product: HP InkJetPro 9010e all in one printer
Operating System: Android 9.0 Pie

Stuck at to complete setup, get HP software at 123.hp.com screen. Every once in awhile, LED screen says app has found printer, but printer never goes to Homescreen. App eventually states no printer found, try again. Sometimes it says to put it into wifi mode, but printer screen never gets a homescreen to do it.

WiFi, Bluetooth, Neighbor devices shareunlocked.. Tablet, just 1 foot from printer, and printer is just 3 feet from modem and wifi.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2022 08:04 AM

HP Recommended

Hi @WyoJaneOFS

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing issues with setting up HP OfficeJet Pro 9010e All-in-One Printer with your tablet using Android 9.0 Pie.

 

Please download and install the drivers on your android tablet from this link.

NOTE: Disconnect from Virtual Private Network (VPN) connection before downloading.

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎09-21-2022 08:04 AM

HP Recommended

Hi @WyoJaneOFS

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing issues with setting up HP OfficeJet Pro 9010e All-in-One Printer with your tablet using Android 9.0 Pie.

 

Please download and install the drivers on your android tablet from this link.

NOTE: Disconnect from Virtual Private Network (VPN) connection before downloading.

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
1 person found this reply helpful
Was this reply helpful? Yes No
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