Can't install software for HP PSC 1410 all-in-one printer/scanner

[SteveD-314]

My HP PSC 1410 hardware is fine but my hard drive was failing. After I replaced it,  the HP all-in-1 software is missing. When I try to reload the software using AIOCDB_NonNet_FullWin_WW_140_408-4, that software tries to Uninstall whatever is there but never tries to install anything.  I also ran HP easy start.  That apparently installed a printer driver as I can now print but that software never completes and shows the "busy circle" forever.  I ran the HP diagnostic and it downloads the AIOCDB_NonNet_FullWin_WW_140-408-4 again and when I try to run it  that once again tried to uninstall whatever is there.
The scanner part of the unit looks like it has no software at all. 

Any suggestions how to proceed?
Thank you.

[sandytechy20]

@SteveD-314

Welcome to the HP support community.

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SteveD-314]

Thank you for the detailed solution.  I haven't tried it yet but I had tried some other things on my own before I got your post. From Start/programs I ran HP uninstall, which uninstalled a bunch of stuff. When I then ran the  AIOCDB_NonNet_FullWin_WW_140_408-4,  now it DID install a bunch of stuff including the printer driver. When I got to the last step, it did not install the HP Solution Center. When I try to run it, it flashes up the HP Solutions center logo but then in a fraction of a second puts up another icon and it doesn't run. If I run HP Print and Scan Doctor 5.52 and "fix printing" it passes all the checks and can print.  If I select "fix scanning", the scanner runs, but I get an error dialog box with a red "Front panel Test: "This tool has detected a problem with the printer front panel scan settings. Start HP Solutions Center, then choose setting, scan settings, scan to... setup and add the available scan shortcuts to the printer front panel list to resolve the problem"  But the HP solutions center doesn't run so I can't do this.  The printer now prints if I print something and can scan via Microsoft. I will try your full procedure at some point but I'm using the unit at the moment.  I appreciate your full procedure and will try it soon and get back to you on my results.  Thanks again for your detailed procedure to resolve my problem.

[TEJ1602]

@SteveD-314

Sure, keep me posted.

Thanks!

[SteveD-314]

Before I uninstalled I searched for "HP Printers - HP Solution Center doesn't open"  on the web. I got the following answer:
"HP Solution Center is a printer management program for HP printers manufactured before 2010. HP Solution Center does not work when Flash software is not active on your system. Because Flash is no longer supported by the industry, HP Solution Center is also no longer supported." and the article gives workarounds.

https://support.hp.com/us-en/document/c02463264

[TEJ1602]

@SteveD-314

Adobe has permanently disabled the Flash Player as of 12-Jan-2021, and as the HP Solution Center software is based on Flash, it may not work as expected. 

Here are two other compatible scanning apps, which can be used to scan your photo or document: 

1. HP Scan Extended: You can Download-Save-Install > HP Scan Extended  
   • If the link above does not work, copy and paste the ftp address below into your browser: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
2. HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link: https://www.microsoft.com/en-us/store
   For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206

NOTE: You must have the HP printer driver software installed on the computer to use these apps. If you did not uninstall HP Printer driver software, then you should have it already.

OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
• Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start

HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text).

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!