Can't install windows driver for HP LaserJet Pro 200 color MFP M276nw

[bruce613]

I recently upgraded my laptop to Windows 10 and was able to still use my printer, the LaserJet Pro 200 color MFP M276nw without a problem. I tried to scan for the 1st time and it wouldn't work. Tried everything and nothing helped, so I uninstalled the printer and have been trying to reinstall the full solution driver but it keeps giving me an error when I try to install it and tells me to reboot and try again. Any suggestions?

Thank you

[Mans]

@bruce613 

Hello,

In order to palliate this incident, please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
2. Type services.msc and OK. The Services (local) window opens.
3. Double-click on Windows Image Acquisition, then click on the Connection tab.
4. Check Local System Account and Allow the service to interact with the office.
5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Kernel Hardware Detection exist in the first window.
6. Click on the General tab, and restart the service by clicking on Stop, then Start.
7. Close the Services window.
8. Try to scan.

If the Kernel hardware detection dependency does not exist, please add it as follows:

1. Simultaneously press the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
4. In the right pane double click on Depend on service.
5. You will find RpcSs, just add ShellHWDetection below then click on Enter and OK.
6. Close the registry editor.
7. Try to scan.

Please check the following settings and then try to scan:

1. In the printer control panel screen, touch the Wireless icon () to retrieve the printer IP address.
2. Launch a web page, and then type this address in the address bar and press Enter key. The printer Web interface opens.
3. Click the Settings tab, then under Security, click Administrator Settings.
4. Check the Enable All box.
   The options may differ depending on the printer.
   
5. Click on Apply and OK.
6. Try to scan.

Please use HP LaserJet Pro 200 Color M276 Full Feature Drivers and Software to install your printer..

In case of need, please do not hesitate to contact us.

Best regards,

[bruce613]

Thanks for the response. I don’t see a connections tab in WIA. Below is what I see in the dependencies tab. TY

[Mans]

@bruce613 

Thanks for your return,

After checking your basic request, I notice that you have a problem installing the printer after upgrading your computer to Windows 10. In this case, it is necessary to uninstall the printer and reinstall it.

In terms of Windows Image Acquisition service everything is correct, please leave it like this.

In order to resolve this issue, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP HP LaserJet Pro 200 Color M276 series Basic Device Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP LaserJet Pro 200 Color M276 folder in the way:

• C: \Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

• On the keyboard, tap the Windows and X keys simultaneously..
• Click Windows PowerShell (Admin), and then Yes.
• Type net stop spooler, then press Enter.
• Rename the file.
• Type net start spooler, then tap Enter.

5. Launch a new the printer installation with the HP LaserJet Pro 200 Color M276 Full Feature Drivers and Software.

I remain at your disposal in case of need.

Bets regards,

[bruce613]

Tried all of that and still not getting anywhere. Here's the installation error.