Can’t log in through HP smart app with windows 11

[SaneAsylum]

Can’t log in through the Smart HP app.  Have uninstalled and reinstalled the app twice on my Lenovo ideapad (windows 11).  There are no updates available.  Makes using the printer useless while on my laptop.  It shouldn’t be this hard.  Checked compatibility before purchasing the printer.  

Spent 4 hours on the phone with HP help desk only for them to tell me “sorry must be your laptop”

Laptop is about a year and a half old….

[BeemerBiker]

I can help you with printing from your laptop.  I do not know what account you are trying to log into.,  I do not have an instant ink subscription and rarely use HP Smart as a result.

Do not call any of the phone numbers shown in any of the videos below or in any sites listed below.

Your 6155e has a control panel that can be used to connect to your router / modem.

This video shows how to connect to your router.  You will need the Wi-Fi password to connect.

At about the 2 minute mark the author discusses the smart phone so you can stop video there.

Go to your laptop, enter Printers and Scanners in the windows search bar and click Add Printer

let me know if it does not find it.

Once found, windows will install a basic driver that is unable to scan but might print OK.

At your laptop, install the full feature software

Full function printer drivers can be downloaded here: 6155e
Full function software for scanning can be downloaded here: 6155e

HP Smart is mentioned below, but it is not needed except for scanning.

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.





If HP scan is not present then use HP Smart. get HP Smart from the Microsoft store if needed or if you want the newest version. You may have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

There can be some differences between HP Scan and Smart

[JonathanH4]

The problem is that when HP Smart sends me to log in to my HP account, that always fails with this cryptic error code: X-request-id: a1f47820-12d6-11f0-b0f4-bd2a4b866a5e.60cfb1d0-13e8-11f0-b0f4-bd2a4b866a5e.  I can go to HP.com with my browser and login without a problem, but this does not satisfy the HP Smart requirement to be logged in  to scan.  I can print, but cannot scan.  HP needs to fix HP Smart.