Can't log in to HP Smart. Get this error code: OW_500_OWSID00001

[arawson123]

I cannot log into the HP Smart app. I even tried created a new hp.com account with a different email. Same error. This prevents me from using the app to scan, I must use go to the printer's IP address which is not ideal.

[Raj_05]

Hi @arawson123,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

The error code OW_500_OWSID00001 that you are experiencing while trying to log in to HP Smart usually indicates an issue with the server side of the application or a problem with your login credentials. Here are a few things you can try to resolve the issue.

• Verify your login credentials: Make sure you are entering the correct email address and password associated with your HP Smart account. Double-check for any typos or spelling mistakes.
• Clear browser cache: Try clearing your browser cache and cookies. This will remove any temporary data that may be interfering with your login.
• Try a different browser: Sometimes, browser issues can cause login problems. Try logging in to HP Smart using a different browser or device.
• Check HP Smart server status: Check the HP Smart server status page to see if there is any known outage or maintenance work that could be causing the issue.

I hope this helps.

 
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[arawson123]

Alden4,

Thank you for your note but it is, I think, I bit off the mark.

1. You mention it might be a credential mistake but I don't think that is the issue for these three reasons:
   1.  I can log in to this forum with the same user ID and password 
   2. if I enter the wrong credentials when trying to log into the HP Smart app. I get a  specific "invalid password" message and not the long error code that started this thread.
   3. I can use the same credentials to log into the IOS app on both my iPhone and iPad
2.  You suggest clearing the "browser cache" but since HP Smart appears to be a Windows 10 app, there doesn't seem to me to be a setting the clear the 'cache' in the app. If there is, please let me know how to do that and I will try it.
3. You suggest trying a different browser but since the problem is logging into the HP Smart app, I don't understand how I can "try a different browser". Again, if I am missing something, please help me understand this direction.
4. You suggest I check the service status but that is not the issue. I have tried to log in many different days and times and the server would have to be down virtually constantly to continue to have the same error.

Finally, when a product has such a specific error code, OW_500_OWSID00001, my experience has been that the developers create those codes to make troubleshooting easier. As an HP person, can't you simply look up the error code to see what the program authors believe the root cause to be?

I do appreciate your working on this and if there is any chance you could kick this up a notch to help me solve the problem, I would be very grateful.

[Raj_05]

Hi @arawson123.

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support