Can't print HP Web Services "Print Information Sheet"

[RDavisSeattle]

Issue: My HP Color LaserJet M255dw will not print the HP Web Services "Print Information Sheet." The printer is connected to HP ePrint / Web Services: I can print using the email address, can see supply levels in HP Smart, and Alexa can send some (but not all) print jobs to the printer. Printer is hard-wired (ethernet) to the home network.

What I've tried so far: I've reset the printer several times, removed and re-added it to HP Smart, etc. The printer is on the latest firmware. I've talked with HP support, but they could not get it to print the Information Sheet either (but I did learn the first part of the Web Services printer email address is the "claim code" for purposes of setting it up in HP Smart). To rule out the (wired) network, I've also wireless connected the printer to my phone and it still can't print the information sheet.

Why this matters: I suspect there's some issue between HP Web Services and the printer, and the Information Sheet won't print and Alexa can't print some other content nor do a smart reorder. So, I'm attempting to troubleshoot the inability to "Print Information Sheet" as a clue to getting Alexa smart-reorders to work.

[sandytechy20]

@RDavisSeattle

Welcome to the HP support community.

I understand that you are getting a web services error, I am glad to assist you.

1. From the Home screen on the printer control panel, touch the Connection Information button.

2. Open the following menus: 

    a. HP ePrint 

    b. Settings 

    c. Enable Web Services 

3. Touch the Print button to read the terms of use agreement. Touch the OK button to accept the terms of use and enable HP Web           Services The printer enables Web Services, and then prints an information page. The information page contains the printer code that necessary to register the HP printer at HP Connected. 

4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

Refer to page number 49 in this user guide for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[RDavisSeattle]

Not helpful whatsoever. Web Services is already enabled.

[sandytechy20]

@RDavisSeattle

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

Cheers.

[RDavisSeattle · Accepted solution]

Regarding the steps at https://support.hp.com/us-en/document/ish_4152459-4016255-16, I did all of these steps earlier. Oddly enough, the printer will print the information page now. Nothing has changed from when I last tried this. Must have been an issue on HP's side.

[sandytechy20]

@RDavisSeattle

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support. 

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.