Can't print at new address

[RobinD17]

Moved one town over - same cable company - now my lap top won't print to my HP Envy 5660.  My desktop and phone do but not the Pavillon.  Had no problem at my last address only happened when I moved and tried to hook up here.  Says printer idle when I look it up and when running a test it just says spooling -

[Hawks_Eye]

Hi @RobinD17 

Welcome to the HP Support Community! We're here to help you get back up and running.

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Step 1:

Restore network default settings on the printer.

Use the touchscreen to restore Wi-Fi setup mode.

On the printer control panel, touch the Setup icon or Wireless icon .

Select Network setup or Settings, and then select Restore Network Settings.

Note:

Your control panel might look different than the following example, but the steps are the same.

If a confirmation prompt displays, touch Yes.

Wait 60 seconds until the Wireless light blinks blue.

Within two hours, return to the app or software to find and add your printer and complete the setup.

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye