Can’t print from hp app

[Biglube]

HP Envy4520 is connected to app but when pick a document to print the print preview is grayed out

[Garp_senchau]

@Biglube, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If the print preview is grayed out in the HP app when you try to print a document with your HP Envy 4520, it might be due to connectivity or app issues. Here’s a step-by-step guide to troubleshoot and resolve this issue:

Check Connection and Reset Printer

Ensure Both Are Online: Verify that both the printer and your mobile device are connected to the same Wi-Fi network.

Reset the Printer:

• Turn off the printer by pressing the power button.
• Disconnect the power cord from the printer.
• Wait 60 seconds.
• Reconnect the power cord directly to a wall outlet and the printer.
• Turn on the printer.

Re-add Printer to HP App

Remove and Re-add Printer in HP App:

• Open the HP app on your device.
• Remove the printer by selecting your printer, scrolling to the bottom, and clicking "Remove from app."
• Click "Add Printer" and follow the prompts to re-add your printer.

Clear HP App Cache (For Android Devices)

1. On your Android device, open the Settings menu.
2. Tap Storage, then Apps.
3. Find and select HP or HP Smart.
4. Tap Clear Cache and then Clear Storage.
5. Reopen the HP app and re-add your printer.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,