Can't print pdf files on new computer

[jdavs9958]

I have a new HP computer and an old HP printer. New computer will print Word documents but does not even recognize the printer when I try to print a pdf.  The printer is set as the designated printer and it is the only printer I have. I have tried all troubleshooting help.

[Kumar0307]

Hi @jdavs9958

Welcome to the HP Support Community. I'd be happy to assist you.

Make sure you have Adobe Reader application installed on the PC to read/view the PDF files.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Keep me posted. 

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Have a great day! 

[jdavs9958]

I have done everything suggested here. I have the latest drive for my printer, my printer is set as the default printer.  Let me clarify, I can print PDF files however I am still having issues with printing. Main issue now - I cannot print recipes that I read about on blogs or facebook postings. Also, when I click ctrl P, the print box pops up but doesn't even show my printer. When I click on find printer, it is not listed, yet it is clearly connected and set up as default printer because I can print word documents and PDF files. Thanks for any advice.

[Kumar0307]

@jdavs9958

Which browser are you using to print? Have you tried using Google Chrome or Firefox and check if the issue persists?

Make sure the document/page you are trying to print has no animations/videos which will not be printable.

Keep me posted for further assistance.