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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Truro2018
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Can't print to my 3835 and can't install the printer

HP Recommended
OfficeJet 3835
macOS 11.0 Big Sur

My Mac stopped printing to my OfficeJet 3835.  I tried to reinstall the printer but every time I try to do so it says "Unable to connect to ‘xxx printer._ipps._tcp.local.’ due to an error."  I've checked the wireless network and that is fine.  I've tried installing with AirPrint rather than Secure AirPrint.  I've tried to update the Firmware but that doesn't complete either.  Any ideas?

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Kumar0307
HP Support Agent
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@Truro2018, Welcome to the HP Support Community!

 

I see that you are not able to re-install the printer on your Mac, this looks like a connectivity issue. Let us try these steps:

 

Restart the wireless router, the printer, and the PC

  • Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Perform a ping test to check the connectivity

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
  3. Enter “ping” followed by the IP address of the printer. 
  4. Press Return. Press ctrl C after 10 pings
  5. There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,488 1,734
Message 2 of 2
Flag Post
HP Recommended

@Truro2018, Welcome to the HP Support Community!

 

I see that you are not able to re-install the printer on your Mac, this looks like a connectivity issue. Let us try these steps:

 

Restart the wireless router, the printer, and the PC

  • Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Perform a ping test to check the connectivity

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
  3. Enter “ping” followed by the IP address of the printer. 
  4. Press Return. Press ctrl C after 10 pings
  5. There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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