Can't print using HP Deskjet 2336 All-in-One Printer on Windows 11 23H2

[honinbo]

I'm having problem.

I couldn't print any document (pdf, docx, xlsx, etc) using HP Deskjet 2336 All-in-One Printer on Windows 11 23H2.

It always stuck at print queue.

And i had to remove print queue under "bluetooth and devices" settings.

PS:

My printer SN: [Personal Information Removed]

Is there any solution to my problem?

[Dragon-Fur]

@honinbo 

Welcome to the HP Community --

If the source of the issue is the printer queue, then yes - rebuilding the queue can certainly help.

What else?

If the Full Feature Software is not installed, do that, that is, install the printer software

OR

If the Full Feature Software is installed but not working, Uninstall software > Restart > Install fresh software

HP Smart - the application from  Microsoft Store  -  is available to print and scan PDF and Photos / Image files.

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Printer - Software

 - Windows -

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Basics - Printer Software

Note: Skip part(s) that are not relevant to your situation.

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

Install a new copy of the Full Feature Software

Restart computer and Sign in

Full Feature Software / Full Driver printer software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP DeskJet 2300 All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and sign in. 

====================================

The installation of the full driver generally adds at least two shortcuts to the Desktop.

Note:  HP Scan is not installed (only) when the printer supports Scan.

Printer Assistant 

HP Scan

When needed / wanted, enable "Scan to Computer" using the Printer Assistant

Open the Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

What else?

Before printing, make sure that the printer is aware of the paper size and type you are using for the current job.

Because this printer lacks a true touchscreen printer control panel, use the Embedded Web Server (EWS) as you do when changing other paper sizes.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

Retain_Printing_Preferences_20

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References / Resources

Example - Parts to the Printer Software - Windows

Parts_to_Printer_Software_9

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP DeskJet Ink Advantage 2336 All-in-One Printer  

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[honinbo · Accepted solution]

It's SOLVED!!!
Yeay..

Ok..
Here's my verdict:

The culprit behind all of this was: My USB Hub 2.0.
This device apparently didn't have enough power (or the ability) to run my 2336 HP All-in-One printer.
So it always stuck at print queue.

When i tested using my laptop and use its USB port, it worked perfectly normal.
It makes me wonder.
What's wrong with my printer.
Then i realized that i'm using 2.0 USB hub.
Not a USB port from the back of my motherboard.
Changed it into USB port from my motherboard.
Turns out, it worked perfectly normal.
**bleep**...

Then i decided to purchase a USB 3.0 from Orico brand.
Tested using it.
And works perfectly normal.
Tested also using DVDRW. Works ok also.

TL;DR
Pay attention on your hardware.
You never know the ability of your hardware.