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Message 1 of 9
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Solved!

Can't reinstall my MFP M277dw

HP Recommended
Lenovo ThinkCentre
Microsoft Windows 7 (64-bit)

All of a sudden, Word doesn't see my printer. Have used system restore to no avail. I uninstalled the printer -- MFP M277dw -- and cannot now reinstall it. Followed all instructions in the chat for installation (disconnect router, clean temp, disconnect printer, etc). D/led the latest driver package, the install gets to a certain point and then "fatal error."When I try to sue "add a printer" in Control Panel, it says that the print spooler service is not running. Constant problem with print spooler service stopping and having to be restarted--it won't stay started. 

 

NEVER THOUGHT I'D FERVENTLY WISH FOR 'PHONE SUPPORT.

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@cantreinstall 

Hello,

Please check the Startup type of the Print Spooler service and reinstall your printer as follows:

  1. On the keyboard, press the Windows logo and R keys simultaneously. The Run window will open.
  2. Type services.msc, then press the Enter key. The Services (Local) window will open.
  3. Right-click on Print Spooler and then click Properties.
  4. In the Startup type drop-down list select Automatic, then click Apply and click OK.
  5. Close the Services (local) window.
  6. Restart the computer.
  7. Try reinstalling the printer again with the HP Color LaserJet Pro M277 Printer series Full Software and PCL 6 Driver.
  8. Try to print.

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



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Thanks for responding, but I've done this many times. Print spooler service will not stay active.

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I've done everything suggested by HP on the site. I've done all the tricks I've learned since Win 3.1 -- I survived 3.1 -- red/ling the driver package etc, trying both usb and wireless (usb akes a Looooong time to get through the setup, and then "fatal error" after 80+% install; wireless sets up quickly, but "fatal error" after about 3% of install.)

 

I

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Latest 'fatal error" mesg says "an install operatin took too long to complete." This was the setup portion of the usb cable option, which ran for about 20 min..

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@cantreinstall 

Thanks for your return,

Be sure to use a 2.4 GHz wireless network only, and when installing the printer using the USB cable, only connect the USB cable it when prompted to do so by the installer.


The software uninstall or install process does not start or an error displays while uninstalling, download and use Fix problems that block programs from being installed or removed, and then try installing again.

Cheers,:Wink:



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New dealio: Got the print spooler going, quickly went to add a printer, when I tried to change a setting got error 00000057. this si apparently some kind of corruption issue.

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@cantreinstall 

Hello and thanks for your return,

To address this incident, please follow the following procedure:

1. Uninstall printing software:

  1. Unplug the USB cable at the back of the printer, if necessary.
  2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  3. Type appwiz.cpl, then OK. The Programs and Features window opens.
  4. Click the right mouse button on HP Color LaserJet Pro M277 series Basic Software, then Uninstall and Yes.
  5. Follow the instructions on the screen to complete the uninstall of the printer.
  6. Restart the computer.

2. Launch the registry editor:

  1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  2. Type regedit, then OK. The registry editor opens.
  3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP Color LaserJet Pro M277 series folder in the way:

  • C: \Program Files\HP
  • C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

  • C:\Windows\System32\spool-drivers\x64.
  • C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

  • On the keyboard, tap the Windows and X keys simultaneously.
  • Click Command Prompt (admin), then click Yes.
  • Type net stop spooler, then press Enter key.
  • Rename the file.
  • Type net start spooler, then press Enter key.

5. Start a new the printer installation with the HP Color LaserJet Pro M277 Printer series Full Software and PCL 6 Driver.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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Yes, I performed the registry edit Sunday--worked like a charm.

Thanks for your willingness to participate.

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