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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Can't scan to computer

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07-08-2021 03:33 PM
Hi
I have several issues with the scan feature on my HP 9010-I would like to scan docs to my computer, but get this message when I try to set it up to do that
You cannot use this function because it has been disabled. For more information, contact the person who set up the printer.
I set up the printer do not recall disabling that function.
Any help will be appreciated.
Thanks
07-08-2021 11:41 PM
If your printer is on a network open a web browser on your computer and enter the printers IP address to access printers EWS.
Go to Settings tab -> Security -> Administration settings -> Webscan set it to enabled and try