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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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HP Recommended
HP 9010
macOS 11.0 Big Sur

Hi

 

I have several issues with the scan feature on my HP 9010-I would like to scan docs to my computer, but get this message when I try to set it up to do that

 

You cannot use this function because it has been disabled. For more information, contact the person who set up the printer.

 

I set up the printer do not recall disabling that function.

 

Any help will be appreciated.

 

Thanks

2 REPLIES 2
HP Recommended

If your printer is on a network open a web browser on your computer and enter the printers IP address to access printers EWS. 

 

Go to Settings tab -> Security -> Administration settings -> Webscan set it to enabled and try 




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HP Recommended

That worked perfectly-many thanks!

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