Can’t set up Laserjet M234 printer

[Jowls174]

Can’t set up Laserjet M234 printer. Have inputted serial number and PIN number - no good, printer is recognised by the HP Smart app but will not print. Have tried both HP Smart desktop and mobile apps - no good. The help pages are dire - I even went back to the printed guide and the printed reference guide and they were useless too. Will someone help me get this heap of rubbish moving before I go and buy another make?

[Kuroi_Kenshi]

Hi @Jowls174,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps:

Ensure Printer Hardware is Set Up

• Unpack: Remove the printer and all packing materials from the box.
• Power On: Connect the printer to a power source and turn it on.
• Load Paper: Load paper into the input tray and install toner if not already done.

Connect Printer to Network

• Wi-Fi: Ensure your printer is connected to the same Wi-Fi network as your device.
• Ethernet: If using a wired connection, connect the printer directly to the network router.
• Download the HP Smart app onto your mobile device or computer:
  • HP Smart for Mobile Devices (iOS) / Google Play Store (Android)
  • HP Smart for Desktop (Windows/Mac)

Set Up New Printer in HP Smart App

1. Open HP Smart App: Launch the HP Smart app on your mobile device or computer.
2. Add Printer: On the welcome screen, click "Set Up a New Printer".
3. Sign In: Sign in to your HP account. If you don't have an HP account, create one.
4. Select Printer: Follow the on-screen instructions to select your printer and connect it to the network.

• Ensure you are entering the correct serial number and PIN.
  • Serial Number: Usually found on a label on the back or inside of your printer.
  • PIN: Typically provided during the setup process.

Mandatory Firmware Update

1. Check Firmware: After connecting, look for a mandatory firmware update. Follow the instructions to complete the update.

• Confirm and allow the update to proceed.
• Tap “Finish Setup” once the update is complete.

Secure Connection

• Control Panel: If prompted, secure the connection from the printer control panel by pressing the Information button .
• Once the setup is complete, try printing a test document. Click "Print a Document" in HP Smart app to verify functionality.

For more detailed help, refer to the HP LaserJet MFP M232e-M237e Printers Setup Guide Using HP Smart App

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Jowls174,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps:

Ensure Printer Hardware is Set Up

• Unpack: Remove the printer and all packing materials from the box.
• Power On: Connect the printer to a power source and turn it on.
• Load Paper: Load paper into the input tray and install toner if not already done.

Connect Printer to Network

• Wi-Fi: Ensure your printer is connected to the same Wi-Fi network as your device.
• Ethernet: If using a wired connection, connect the printer directly to the network router.
• Download the HP Smart app onto your mobile device or computer:
  • HP Smart for Mobile Devices (iOS) / Google Play Store (Android)
  • HP Smart for Desktop (Windows/Mac)

Set Up New Printer in HP Smart App

1. Open HP Smart App: Launch the HP Smart app on your mobile device or computer.
2. Add Printer: On the welcome screen, click "Set Up a New Printer".
3. Sign In: Sign in to your HP account. If you don't have an HP account, create one.
4. Select Printer: Follow the on-screen instructions to select your printer and connect it to the network.

• Ensure you are entering the correct serial number and PIN.
  • Serial Number: Usually found on a label on the back or inside of your printer.
  • PIN: Typically provided during the setup process.

Mandatory Firmware Update

1. Check Firmware: After connecting, look for a mandatory firmware update. Follow the instructions to complete the update.

• Confirm and allow the update to proceed.
• Tap “Finish Setup” once the update is complete.

Secure Connection

• Control Panel: If prompted, secure the connection from the printer control panel by pressing the Information button .
• Once the setup is complete, try printing a test document. Click "Print a Document" in HP Smart app to verify functionality.

For more detailed help, refer to the HP LaserJet MFP M232e-M237e Printers Setup Guide Using HP Smart App

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Jowls174,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps:

Ensure Printer Hardware is Set Up

• Remove the printer and all packing materials from the box.
• Connect the printer to a power source and turn it on.
• Load paper into the input tray and install toner if not already done.
• Ensure your printer is connected to the same Wi-Fi network as your device.
• If using a wired connection, connect the printer directly to the network router.
• Download the HP Smart app onto your mobile device or computer:
  • HP Smart for Mobile Devices (iOS) / Google Play Store (Android)
  • HP Smart for Desktop (Windows/Mac)

Set Up New Printer in HP Smart App

1. Launch the HP Smart app on your mobile device or computer.
2. On the welcome screen, click "Set Up a New Printer".
3. Sign in to your HP account. If you don't have an HP account, create one.
4. Follow the on-screen instructions to select your printer and connect it to the network.

• Ensure you are entering the correct serial number and PIN.
  • Serial Number: Usually found on a label on the back or inside of your printer.
  • PIN: Typically provided during the setup process.

Mandatory Firmware Update

1. After connecting, look for a mandatory firmware update. Follow the instructions to complete the update.

• Confirm and allow the update to proceed.
• Tap “Finish Setup” once the update is complete.

• If prompted, secure the connection from the printer control panel by pressing the Information button .
• Once the setup is complete, try printing a test document. Click "Print a Document" in HP Smart app to verify functionality.

For more detailed help, refer to the HP LaserJet MFP M232e-M237e Printers Setup Guide Using HP Smart App

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Jowls174,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps:

Ensure Printer Hardware is Set Up

• Remove the printer and all packing materials from the box.
• Connect the printer to a power source and turn it on.
• Load paper into the input tray and install toner if not already done.
• Ensure your printer is connected to the same Wi-Fi network as your device.
• If using a wired connection, connect the printer directly to the network router.
• Download the HP Smart app onto your mobile device or computer:
  • HP Smart for Mobile Devices (iOS) / Google Play Store (Android)
  • HP Smart for Desktop (Windows/Mac)

Set Up New Printer in HP Smart App

1. Launch the HP Smart app on your mobile device or computer.
2. On the welcome screen, click "Set Up a New Printer".
3. Sign in to your HP account. If you don't have an HP account, create one.
4. Follow the on-screen instructions to select your printer and connect it to the network.

• Ensure you are entering the correct serial number and PIN.
  • Serial Number: Usually found on a label on the back or inside of your printer.
  • PIN: Typically provided during the setup process.

Mandatory Firmware Update

1. After connecting, look for a mandatory firmware update. Follow the instructions to complete the update.

• If prompted, secure the connection from the printer control panel by pressing the Information button .
• Once the setup is complete, try printing a test document. Click "Print a Document" in HP Smart app to verify functionality.

For more detailed help, refer to the HP LaserJet MFP M232e-M237e Printers Setup Guide Using HP Smart App

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,