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‎12-21-2021 12:22 PM

HP Recommended
Product: HP 8710 Office Jet
Operating System: Microsoft Windows 10 (64-bit)

I used to have a shortcut icon on my desktop screen to show prints in the queue, etc.  But after I changed my connection and other printer/computer settings that shortcut no longer works.  No hardware changes.  Printer is HP 8710.  Connection is wireless. Since obtaining my HP Pavilion Laptop 15-cs3xxx 64-based PC, I have never been able to set up a print queue.  It used to be a VERY easy process, not a 5-step process to open the queue to see what is printing.  Right-clicking on "What's printing" only opens the queue, but there is no obvious, or traditional manner of creating shortcuts.

1 REPLY 1

‎12-28-2021 01:28 PM

HP Recommended

@hc22

 

Welcome to the HP Support Community.

 

This could be an issue with the Computer. Please do contact Microsoft regarding this.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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