Can't setup new printer

[Betty0610]

Disable User Account Control: 

1. Type UAC in the search field on your taskbar. ...
2. Click Change User Account Control settings in the search results.
3. Then do one of the following: ...
4. You may be prompted to confirm your selection or enter an administrator password.

Also, if you have any other Computer, do try scanning from the Printer from that.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

[tika46]

To Betty0610: I want to thank you for your help so far. I'm 72 yrs old and I'm 10 yrs. retired from the IT world. But I'd be the first to say that I'm not as sharp as I used to be.  I'm trying to not return the printer cause I like it but it makes no sense to pay for a printer that I cannot use. I followed your last instructions but when I clicked on the printer name, and the assistant opened. But there was no Scanner Actions and no  Manage Scan to Computer.  The only option is 

Scan a Document or Photo on the left---nothing else. No where to activate scan to computer. Other HP techs have said the difficulty is Win Vista. I bought win10 (ISO) and downloaded it but haven't been able to successfully install it. I have a new flash drive (32g).  I don't know what to do. Appreciate any suggestions.

[Betty0610]

Let's try installing the HP Smart App: https://support.hp.com/us-en/document/c04675142

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Betty0610]

1. Search Windows for HP, and then select your printer.

   HP Printer Assistant opens.

2. Click Scan, and then click Scan a Document or Photo.

   HP Scan opens.

3. Select a shortcut, and then click Advanced Settings or More.

4. Click Destination, and then click Browse.

5. Select the folder in the Browse for Folder window, and then click OK.

6. Click OK or the Save icon  in the shortcut.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!