Can’t turn off firmware updates

[Rls106]

Having problems with compatible cartridges. Been working fine then suddenly printer says “non hp chip detected”. Trying to delete firmware updates via hp smart but won’t let me select “do not check”. Defaults to “auto update”.

How can I change this?

[Max3Aj]

@Rls106, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds frustrating to deal with these firmware update issues and cartridge compatibility problems. Here are some steps you can try to resolve this:

Disable Firmware Updates

Access Printer's Embedded Web Server (EWS):

• Open the HP Smart app on your iOS device.
• Select your printer and go to Advanced Settings.
• This will open the printer's Embedded Web Server (EWS).

Change Firmware Update Settings:

• In the EWS, navigate to General > Firmware Update.
• Look for an option to disable automatic updates or set it to manual.  

Block Firmware Updates via Network

If the firmware auto-update toggle is stuck on “Auto” in HP Smart:

Option A: Block HP update domains on your router

Block these URLs in your router’s settings:

fwupdate.hp.com  
hp.com  
 

This stops the printer from reaching HP's servers.

Option B: Disconnect printer from internet

• Turn off Web Services (e.g., HP ePrint, Instant Ink).
• Disconnect from Wi-Fi if not needed.
• Use USB connection or local network-only printing.

We strongly recommend you use HP cartridges.
 

HP Printers - Dynamic Security enabled printers | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support