Can’t type PIN on 7602, wrong keyboard provided!

[Marigold2025]

Spent days following instructions attempting to set up Smart Tank7602.  Nothing is working as instructions say .  Finally make progress and get to point where you type in unit PW and PIN—but the PIN has numbers, letters and special characters, the keyboard provided is NUMBERS ONLY!!  Cut/paste won’t work.  What the heck??? 

[VikramTheGreat]

Hi @Marigold2025,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I completely understand how frustrating this is. You’ve followed all the steps, made progress, and then hit a wall because the printer’s PIN entry screen only shows a numeric keypad while your password includes letters and special characters. This is a known pain point during HP Smart Tank setup.

Why This Happens

• The printer is asking for the Wi-Fi password, but the on-screen keyboard defaults to numeric mode.
• HP Smart Tank models often require you to switch keyboard modes to enter letters and symbols, but the toggle isn’t obvious.

How to Fix It

1. Look for a Keyboard Toggle Icon
   • On the printer’s touchscreen, check for a “ABC”, “#@”, or keyboard icon near the keypad.
   • Tap it to switch from numeric to alphanumeric mode.
      
2. Use HP App Instead
   • If the printer UI is too limited, skip manual entry: 
     • Open the HP App on your phone or PC.
     • Add the printer → Enter your Wi-Fi credentials in the app.
     • The app sends the password to the printer automatically.
        
3. Alternative: WPS Setup
   • If your router supports WPS: 
     • Press the WPS button on your router.
     • On the printer, press and hold the Wireless button until it blinks.
     • This connects without typing the password.

👉 Official HP Guide: HP printer setup (Wi-Fi network) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat