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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Can't uninstall HP Officejet Pro 8600 Basic Device Software

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02-02-2020 02:33 PM - edited 02-02-2020 02:44 PM
When trying to uninstall in Windows control panel I get the following message: Call to DriverPackageUninstall returned error 5 for package 'C:/WINDOWS/System32DriverStore/FileRepository/hpwia_oj8600.inf_amd64)5a590b7ff0bfb6f2/hpwia_oj8600.inf':A caller of DriverPackageInstall must be a member of the Adminstrators group to install a driver package.
Note that my user account is in the Adminstrator group
02-05-2020 04:20 AM
@huffandstuff, Welcome to HP Support Community!
Restart the print spooler and try uninstalling the drivers-
Press “Windows key” + “r” to get the “Run” window.
Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
Go to services again - Start the print spooler.
Now uninstall and reinstall the printer driver. Follow the steps below-
1) In Windows, search for and open Programs and features
2) Select your HP Printer
3) Select Uninstall
4) In Windows, search for and open Devices and printers
5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6) Open up the run command with the “Windows key + R” key combo.
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”
😎 Click on the “Drivers” tab
9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom
10) Select Ok
11) Select Apply and Ok on the Print Server Properties windows
12) Close Devices and Printers.
Now, download and install the full-featured software from here.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee