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Locked

‎03-30-2022 04:56 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281cdw
Operating System: macOS 11.0 Big Sur

I haven't been able to scan for a while but today it kept balking at printing an all-text doc. A brief error code flashed , 79? then it reset each time. Checked HP updates and saw alert to update Firmware. Downloaded latest firmware but it won't install. Gives message:

“HP Firmware Updater.app” can’t be opened because Apple cannot check it for malicious software.

So then I installed HP Smart from App Store hoping it would recognize the firmware but no luck. What next? The HP site offers too many rabbit holes to try to track this all down.

2 people had the same question
1 REPLY 1

‎03-30-2022 10:47 PM

HP Recommended

https://support.apple.com/en-ca/guide/mac-help/mchleab3a043/mac#:~:text=Using%20an%20app%20that%20ca....

 

This is an Apple issue not a printer issue. Link above should solve your problem.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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