Can't update firmware from the printer or my Mac OS 13.4.1

[cecilthornhill]

The printer firmware update fails, is set to auto install and can't be switched off that setting using HP software on the Mac or on the printer menu. It keeps locking up when the update fails. I downloaded the latest software from the HP site - no help, no changes.

I need to stop auto update of the firmware (at the least) and or get good firmware and a way to load it via Mac OS Venture (13.x.x) the latest Mac OS version is 13.5.

Yes I am on an M1 laptop, but none of my M1 machines or my iPhone or Tablet can get this firmware to work or shut off auto-update.

[TomAlv]

There is another thread about this where several users including me have the same issue.  The only thing you can do right now is keep resetting the printer and it will work for a little while until it tries another firmware update.

[cecilthornhill]

For anyone who needs a way around this until the firmware update is fixed, I found this and it appears to work:

go into settings, and select factory reset (you will loose all settings), and reset to factory defaults (using the touch screen on the printer). Once the printer restarts, you can verify that firmware update is turned off (again using the touch screen to look at settings). Then reconnect to the network and the printer should be fine - no automatic checks of the firmware, so the printer stays working.

Note that this was necessary as before the reset, the configuration of the updates could not be changed and all I got was an error message. I suspect but can't prove this was due to using software on my Mac or PC to set up the printer. So I reset from the touchscreen and then set up ONLY from the touchscreen.

This appears to be a way to get the printer to stay working for now. - CT