Cannot Download Print and Scan Doctor - Cannot delete output file error

[PeterGateway]

My printer says it is initializing all of the time. I can turn it on and turn it off and it does the same thing. When I try to use HP Print and Scan Doctor to figure out what is wrong I am told to download a newer version. I do that and when I click on the downloaded file I get a message that says "Extraction Failed Can not delete output file".

[Nal_NR]

Hi @PeterGateway,

Welcome to the HP Support Community. 

I'd like to help!

Locate and manually open the install software in Windows.

Search for and open This PC.

Open your computer hard drive, such as Windows (C:).

Locate your printer name in the list.

If your printer name displays, open the folder, right-click the setup.exe file and follow the prompts.

If your printer name doesn't display, continue with these steps.

On your computer, search for and open the %temp% folder.

In the temp folder, search for 7z.

Open the folder for your printer in the list. If you have multiple 7z folders, sort by date, and then open the most recent folder.

Right-click the setup.exe file, and then click Run as administrator to start the installation.

Follow the prompts to finish the printer setup.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[PeterGateway]

When I tried to do these things I discovered that my printer was refusing to start up properly, despite multiple attempts it got frozen "initializing." I decided it is probably time to replace it. Thanks for the suggestions. 

[Nal_NR · Accepted solution]

Hi @PeterGateway,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!