Cannot Download Software and Driver

[victor2868]

I have downloaded software from your website, and the software is HP Easy Start.

Before that I'd ever installed driver and softwares like Hp Easy Scan from the installer (HP Easy Start), but because of recently I have cleaned installing my Mac, and after I cleaned installed my Mac, I downloaded the installer software (HP Easy Scan) from your  website and wanted to install the driver and HP Easy Scan, it said We were not able to automatically locate any software options for this product. Please go to the HP Website and search for product solutions there.

It couldn't found the driver and software. 

 

I just want to feedback here, and find the solution, and I know that I can use the app downloaded from app store, name is HP Smart, but it's lacked some of the features like PDF OCR, and HP Easy Scan can able to scan the PDF for OCR, so I need to use the software. 

I want to inform that my macOS version is 14.0 Sonoma, the operating system options does not have the 14.0 Sonoma. 

[A_Gayathri]

Hi @victor2868,

Welcome to the HP Support Community

I understand you are facing a Cannot Download Software and Driver issue with your HP OfficeJet Pro 7740 Wide Format All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Please follow this link and try troubleshooting steps : HP Easy Start printer software installation fails (macOS)

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[victor2868]

It's still same, couldn't able found the driver and software using the installer (HP Easy Start). 

This is your site problem right? the driver cannot be found. 

[A_Gayathri]

@victor2868 

Thank you for your reply please try from a different browser and check if it's working 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[victor2868]

Do you understand what is my problem? what do you mean about try other browser? My problem is the app of HP named "HP Easy Scan" cannot worked for downloading and installing driver and software. 

[A_Gayathri]

@victor2868,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!