Cannot Print Wirelessly via HP ENVY Photo 6220 All-in-One Printer

[JONBEE]

Connected the printer to my wireless network and all the usual processes to set it up. Downloaded HP Smart to my laptop and went through all the account setup nonsense to enable me to use the printer. HP Smart says that the printer is "Ready" but Windows says it is offline. I've turned it off and on again, deleted and reinstalled the HP Smart app, made it my default printer, cleared my "temp" and "prefetch" files, used HP Performance Tune Up etc. 

I've since downloaded HP Smart to my mobile device and managed to print documents via my phone remotely so I know the printer is connected to the cloud. I've also managed to connect my laptop to the printer via a cable and managed to print using this method. Downloaded HP Scan & Print Application - couldn't find the printer even though HP Smart shows as connected and "Ready". Used the Virtual Assistant online and didn't get anywhere. Spent from 10am till 7pm talking to some bot via WhatsApp still no joy. Can anyone help? All I want to do is print wirelessly from my laptop.

Will never buy HP again! 

[TEJ1602 · Accepted solution]

@JONBEE, Welcome to HP Support Community!

Going through your post I see that you have issues with configuring the printer using HP Smart App, let us try to isolate and resolve the issue-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

If you still have issues, I'd recommend you uninstall the HP Smart App and use the HP Easy Start software to configure and initialize the printer for printing- https://ftp.hp.com/pub/softlib/software13/printers/COL96741/HPEasyStart_12_6_10.exe

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JONBEE]

Hi, thanks for the advice. I used the HP Easy Start software to download all drivers and software. I ignored the option to download HP Smart software and downloaded the entire driver pack and all software available. I also had to disable my Firewall temporarily for some reason. In any case all sorted now. 

[TEJ1602]

@JONBEE

That's great! Happy to hear that.

Let me know if you need any further assistance.