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‎06-16-2019 06:20 AM

HP Recommended

Have moved printer to new location and have succesfully connected it to the WiFi but it wont print and keeps saying "Cannot print. Please visit hpinstantink.com for information". However, this was my husbands printer and he died in November. My printer is broken so I want to use this one. As if things weren't difficult enough! Why won't it let me print?

 

Envy 4527

 

Any help gratefully received.

 

Thanks

1 REPLY 1

‎06-17-2019 07:25 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Sorry for your loss.

 

Can you try this:

 

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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