• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 9015
macOS 10.15 Catalina

So I recently got an HP OfficeJet Pro 9015 and I tried to access the EWS via hostname but it failed. However, when I tried to connect that web page by IP it succeeded. Could someone please tell me what is going on? Thanks. 

3 REPLIES 3
HP Recommended

@WhaleZh 

 

From my perspective (primarily Windows), this behavior is entirely normal.

I would guess the printer simply cannot make use of the hosts name definitions in your network.

 

More on EWS

 

 Using the HP Printer Embedded Web Server (EWS)

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015 All-in-One Printer

 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

HP Recommended

Is there a way to solve this problem? 

HP Recommended

@WhaleZh 

 


@WhaleZh wrote:

Is there a way to solve this problem? 


??

The method used to open the Embedded Web Server (EWS) is not a problem - it is a limitation.

 

It is possible to reach / open the EWS printer homepage from within HP Smart.  The results are the same - the printer is using the IP address connection - the access method does not require that you type in the address to open EWS from within the application (the printer is already connected to the network).

 

 Using the Printer Embedded Web Server (EWS)

 

Excerpted

There are several ways to open the printer homepage:
  • For printers connected to a local network: Obtain the printer IP address, the unique identification number assigned to the printer on the network, and enter it into a web browser address bar.
  • Use the HP Smart app: Available through the printer settings in the HP Smart app on your computer or mobile device.
  • Connect to the printer with Wi-Fi Direct: Set up this direct wireless connection to the printer, and then enter the IP address 192.168.223.1 into a web browser address bar.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.