Cannot access my HP smart so I can scan

[Deeaamon]

I cannot access my scanner because the HP smart software will not login.  it says Loading HP cloud services then crashes .  It does the little loading circle then after a few minutes it just shuts down no message or anything  I've uninstalled it and reinstalled it.  At times it will get an error message saying it can't connect

[alohakay]

Same problem.

[alohakay]

HP obviously has a problem with their smart app. Tried uninstalling and reinstalling. Guess we'll just have to wait till they get it fixed. Jeezzzzz

[truffini]

Same issue here.  Started today 2/22/2021.  Only change was a Windows 10 update yesterday.  Not sure if that was related.  Check your programs menu, under HP there might be a separate utility "HP scan" which you can use, rather than getting to the Scan function via HP Smart.

[ISCOREGON]

Same issue exactly.

Asus Zenbook Pro (w/ HP OfficeJet Pro 8600 ) / Windows 10 Pro

Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.59 GHz
Installed RAM 24.0 GB (23.9 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

-

Edition Windows 10 Pro
Version 20H2
Installed on ‎8/‎26/‎2020
OS build 19042.804
Experience Windows Feature Experience Pack 120.2212.551.0

I can print, but Windows fax & scan doesn't recognize the scanner w/in the printer, so I'm unable to scan at all.

Have uninstalled/reinstalled HP Smart, checked for driver updates, power cycled, etc.

????

[Deeaamon · Accepted solution]

It appears on the day I posted this HP Smart was having a problem with their servers.  It has since then fixed itself.