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‎06-03-2020 10:00 PM - edited ‎06-03-2020 10:06 PM

HP Recommended
Product: HP OFFICE JET PRO 8720
Operating System: Microsoft Windows 10 (64-bit)

The print apps on the printer will not update. I saw in a previous forum that they have to be activated on the HP CONNECTED website. When I try to connect to that website, it goes straight to HP Smart web site and has nothing to do with print forms.

2 REPLIES 2

‎06-09-2020 04:27 PM

HP Recommended

@Sardog1
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you using HP smart app?
  • When was the last time it worked fine?
  • Have you tried uninstalling and reinstalling the app?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎06-09-2020 10:17 PM

HP Recommended

Hi,

Please also try following below guidelines to troubleshoot Printer Apps connection problems:

https://support.hp.com/sk-en/document/c02977360

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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