Cannot add Printer C5180 to Windows 11

[ukbrian]

my new Windows 11 PC won't connect to my all in one printer C5180.

It is connected through USB and appears in device management as 'imaging device' with a default MS driver

But add new printer but says device driver not available and it doesn't show as listed printer in print options.

HP website seems to be saying the Windows 11 driver is sufficient but elsewhere it says not compatible.

other solutions give a link to drivers, but the links no longer work.

Any solutions?

[ukbrian]

@FerRx hopefully you can repost a working link to the necessary download for HP C5180

[Jerry_57]

Hi @ukbrian,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The HP Photosmart C5180 is an older model printer, and compatibility with newer operating systems, such as Windows 11, can sometimes present challenges. Here's a step-by-step guide to help you connect your printer to Windows 11:

 

USB Connection and Detection:
 

• Ensure the USB cable is securely connected between your printer and PC.
• Confirm that your printer is powered on and in a ready state.

Check Device Manager:
 

• Open "Device Manager" on your PC.
• Look for the printer under "Imaging Devices" or "Other Devices."
• If it's listed, try updating the driver by:
  • Right-clicking the device, selecting "Update driver."
  • Choosing "Search automatically for updated driver software."

Windows Update:
 

• Ensure that your Windows 11 is updated, as Microsoft periodically releases updates that might include drivers for older devices.

Manual Driver Installation:
 

• Visit Official HP® Support to check if an updated driver is available for download for your specific printer model.
• If available, download and install the driver manually.

Using HP App:
 

• Download the HP app from the Microsoft Store, which may allow you to manage your printer settings and find the necessary drivers.
  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[ferRX]

Hi @ukbrian 

Try to install with the next driver:

• >> Photosmart C5180 - software driver - Windows

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.